If an error is found in the logs, searching our knowledge base on that error may help in determining the root cause / fix needed. Additionally, enabling process debugging (see KB: Process debugging - Enabling for Troubleshooting) may help further in troubleshooting. Review of the bg-ca.logs / bg-system.logs can assist in determining a root cause / fix. In this scenario checking the "Do not start a new process if one is already running" flag on the process definition will help.
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